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  • #528

Closed (duplicated)
(duplicated)
Open
Created Apr 07, 2021 by Logggy@Logggy

Double Charge For Cabin Configuration

Relevant ID (If applicable)

Obj ID: 12760, 12608, and 12609 so far, but will probably happen with 12610, 12611, 12613, 12612 as well when they are delivered.

Description

I ordered my aircraft with one configuration and then changed that to another before they were delivered. I was charged then for the new cabin configuration. I was charged again for the cabin configuration that I originally ordered the aircraft with when the aircraft was delivered. 795508b32f982171b1a806972397ab3d

1060fbfe65bb51ee8bce5a0fe3ab78d9

772dc5a66bf18d21cb7e3e151b77fb82

bc986df5bc9790de9456eb256b4b351c

Steps to Reproduce (If applicable)

  1. Order aircraft with one cabin configuration
  2. Change cabin configuration before delivery (It charged me here)
  3. Have aircraft delivered (Charged me here again for the first configuration)

Expected behavior: Only one charge for the new cabin configuration, either when I changed it or at delivery.

Actual behavior: Charged both for the original config at order and then the new config while waiting for the aircraft to be delivered.

Possible Solution: Only charge for cabin configurations for new aircraft when they are delivered and for the configuration currently assigned to that aircraft. A refund would be nice. :)

See attached screenshots. I updated all of the cabin configurations for the new A320s and was charged then for them. Then, when the aircraft were delivered, I was charged again, this time for the original cabin configuration I had when I ordered the aircraft (note the difference in price).

Edited Apr 07, 2021 by Logggy
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